Privacy Policy

This Privacy Policy describes how Pinnacle Pulse ("we," "us," or "our") collects, uses, and discloses your information when you use our services, including our website at https://pinnaclepulseinc.com/, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Data

While using our website or communicating with us, we may collect personally identifiable information that you voluntarily provide, including but not limited to:

• Full name
• Email address
• Phone number (including mobile number)
• Mailing address (street, city, state, ZIP)
• Employment history and resume/CV (for job applicants)
• Any other information you choose to provide in form submissions

Usage Data

We may automatically collect certain information when you visit our website, including your Internet Protocol (IP) address, browser type and version, pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data. When you access our website via a mobile device, we may collect information including device type, mobile operating system, and mobile browser type.

Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, questions, and messages
• To process and evaluate job applications submitted through our website
• To send you promotional communications, marketing materials, and updates (where you have consented)
• To send you text messages (SMS) for informational and marketing purposes (where you have opted in)
• To improve our website, services, and customer experience
• To comply with applicable legal obligations
• To detect, prevent, and address technical issues or fraudulent activity

3. Mobile Messaging / SMS Communications

By providing your mobile phone number and checking the consent box on our contact form, you expressly consent to receive text messages (SMS) from Pinnacle Pulse. These messages may include informational messages, appointment reminders, account notifications, and promotional content.

Message frequency varies. Message and data rates may apply based on your carrier and plan.

To opt out: You can stop receiving text messages from us at any time by replying STOP to any message we send. After you send STOP, you will receive one final confirmation message confirming that you have been unsubscribed. You will not receive any additional messages after that unless you re-subscribe.

For help: Reply HELP to any text message you receive from us, or email us directly at Careers@pinnaclepulseinc.com.

We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or when we are legally obligated to retain it for longer time periods.

5. Disclosure of Your Information

We do not sell your personal information. We may share your personal information in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors and service providers that assist us in operating our website, conducting business, or providing services to you (e.g., email service providers, web hosting).
• Business Transfers: If Pinnacle Pulse is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• Law Enforcement: Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your personal information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request a copy of the personal data we hold about you.
• Right to Correction: The right to request that we correct any inaccurate personal data we hold about you.
• Right to Deletion: The right to request that we delete your personal data, subject to certain exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in emails or replying STOP to text messages.

To exercise any of these rights, please contact us at Careers@pinnaclepulseinc.com.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove that information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those websites and assume no responsibility for them. We encourage you to review the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Changes are effective immediately upon posting. We encourage you to review this Privacy Policy periodically.